Ten days, seals unbroken

You have ten days

Raise it within 10 days of delivery by writing to [email protected], quoting your order number and attaching a photo where relevant. The return address comes with our confirmation. Parcels sent before that cannot be traced back to an order.

Unused and complete

Opened sticker and paper packs cannot be resold, so they cannot be returned. Check the sheet size and the piece count on the listing before opening a pack — those two are what most queries turn out to be about.

The short version: unused, complete, original packaging, invoice included.

Outside the policy

The following fall outside the return policy:

• Opened sticker sheets, decal packs or paper kits
• Decals that have been applied or partially applied
• Printable stock with the seal broken
• Clearance items marked final sale

Breakages and mistakes

If what arrives is broken, faulty, incomplete or not what you ordered, we carry the cost, return shipping included:

1. Start a video before you cut the tape. One unbroken video is what supports a courier claim.
2. Get the video and order number to [email protected] within 48 hours of the parcel arriving.
3. We put it right with a replacement or a full refund — your call, our cost.

Refund timing

Approved refunds are processed within 7 business days of the returned item reaching us. Prepaid payments return to the same UPI handle or bank account. For Cash on Delivery we need your bank details, because cash cannot be reversed the way a digital payment can.

On a change-of-mind return the original delivery charge stays with us and return postage is yours. If we got it wrong, we pay both.

Exchanges are not offered

As a rule we do not offer a direct exchange. To swap for another size or colour, return the original under this policy and place a separate order. It is simply faster than keeping one order open while inventory moves.