Privacy

Your data, in plain terms

This policy explains how Calaris Studio handles personal data, under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What information we ask for

We collect a name, a delivery address, a phone number and an email address. Accounts also retain order history and saved addresses.

No card numbers, UPI PINs or bank credentials are collected — UPI is authorised in your own banking app and those details never touch this site.

What it is used for

We use it to:

  • process and pack your order
  • arrange delivery and share tracking updates
  • answer support messages about an order
  • meet record-keeping obligations under Indian law
  • detect and prevent fraudulent orders

Who we pass it to

Your name, address and phone go to the courier handling the parcel, which is unavoidable for delivery. Your bank’s UPI system handles payment. Personal data is never sold, and never shared with advertisers or brokers.

Information may be disclosed if the law, a court or a regulator demands it.

Cookies and analytics

Cart and session cookies are all this site sets. Browser blocking is fine, though the cart will suffer. We run no advertising trackers.

Your control

Under India’s DPDP Act, 2023 you can:

  • ask what personal data we hold about you
  • ask us to correct anything inaccurate
  • ask us to erase data we no longer need for an order or a legal obligation
  • withdraw consent for messages that are not about an order

How long records last

Indian tax and consumer law set how long order records are held, after which they go. Accounts persist until you ask us to delete them, and support mail is kept briefly beyond a closed query.

Children

This site is not intended for anyone under 18. We do not knowingly collect data from a child, and we delete it if we discover we have.

Complaints and grievances

Grievances and data queries are handled by the Customer Care Team at Calaris Studio.

Email: [email protected]
Postal address: Pokharan Rd No. 2, near Bella Vista, Oswal Park, Thane, Maharashtra 400601, India
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Expect acknowledgement within one business day and resolution inside thirty days, as the DPDP Act, 2023 requires.

Replacement or refund under our returns policy is how issues are settled here — not through a warranty claim.